The Maryland Department of Information Technology (DoIT) has released an 86-page road map designed to reshape how the state builds, manages and delivers technology during the next biennium. DoIT’s 2025 IT Master Plan encompasses improving how the state makes information available and how people access it, department officials said, adding that it needed to be easier for the public to interact with government systems.
The plan’s three-part approach to strengthening state technology and service delivery includes:
- Modernizing the IT workforce and building technological capacity by expanding expertise within the agency and across state government with initiatives to develop skills in areas such as artificial intelligence, cybersecurity and data analytics.
- Centralizing systems by encouraging agencies to cut down on duplicated IT services and create clearer ownership within departments, with specialized systems remaining in place when they serve unique purposes.
- Expanding access to digital services for residents and making improvements ranging from smoother website navigation to simpler online applications. The plan includes continued investment in broadband expansion, helping to close digital gaps in underserved communities.
The state said the IT modernization plan that runs through fiscal year 2028 includes upgrading obsolete systems and identifying and decommissioning redundant ones. The plan also details how the agency will improve ongoing IT management of core systems to keep IT systems effective and financially sustainable.
Action items include moving Maryland Benefits, the state’s online benefits portal that is accessed annually by 1.3 million people, to DoIT from the state’s department of human services in FY 2026.
All divisions within DoIT — including AI, cybersecurity, digital experience and infrastructure — will be assigned measurable performance goals to monitor progress and guide implementation, the department said
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